Terms & Booking Conditions

What we take care of

• The property is handed over to you heated and cleaned, by 4:00 pm at the latest on your arrival day.
• The property has been checked and cleaned before your arrival.
• Safety is in order: the property has a smoke detector, a powder fire extinguisher and a fire blanket. The property’s address and an emergency number are in the guest folder.
• Key handover is agreed before your arrival.
• The villa has cooking equipment and tableware for ten people.
• As standard equipment you’ll also find bedding (mattresses, blankets and pillows), instructions (sauna, fireplace, cooker hood, dishwasher, etc.), firewood, toilet paper, cleaning equipment and cleaning products.

Your responsibilities as a guest

• Let us know your arrival time in advance.
• The property is handed back on your departure day by 12:00 noon, unless otherwise agreed.
• Keep the key safe and return it as agreed with the owner. A lost key will unfortunately incur a charge of €100/key.
• Bring your own bed linen, unless you have ordered it separately with your booking (€10/person).
• Take care of cleaning during your stay and at the end of it, unless otherwise agreed. Final cleaning can be booked separately for an extra fee — €80 if booked in advance. Cleaning instructions can be found in the guest folder.
• Make sure the number of people staying does not exceed what was declared. This is also a safety matter — for example, in the event of a fire, the fire and rescue personnel need to know how many people are staying at the property in order to act accordingly.
• You are responsible for any damage caused to the property or its contents, payable directly to the property owner.
• Report any issues with the property’s equipment or condition to the owner immediately, so that they can be addressed right away.

Booking and cancellation conditions

These terms take effect as soon as a booking is made. The person booking must be of legal age.

Booking and payment

• You will be sent the booking and cancellation terms, an invoice, and driving directions.
• An advance payment (30% of the accommodation cost) is due immediately after booking, with the remainder due two weeks before the stay begins.
• If there are less than three weeks until the start of the stay at the time of booking, the full amount is due at once.

Cancellations

• Cancellations must always be reported to the owner by phone or in writing. A cancellation is considered to have taken place the moment the owner receives notice of it.
• If the booking is cancelled 14 days or more before the start of the stay, we charge the 30% advance payment.
• For cancellations less than 14 days before the start of the stay, we charge the full rent, unless we are able to rent the property out again.
• If the booking is cancelled due to the sudden illness, an accident, or death of the guest or a close family member, the guest is entitled to a full refund. A doctor’s certificate or other reliable documentation of the reason must be provided to the owner.

Owner’s right to cancel a booking

• In the case of force majeure, we may cancel the booking. In this case, the guest is entitled to a full refund of the rent paid.
• The owner has the right to cancel a booking if the invoice has not been paid by the due date.